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Industry Solution
IT Services & MSPs
IT service providers and MSPs balance project work with ongoing service delivery. Whether you're managing helpdesk tickets, implementing new systems, or providing managed services, profitability depends on efficient operations and clear visibility.
The IT Services Challenge
IT service providers face a unique blend of challenges:
Mixed workload: Balancing project work with break-fix support and managed services.
Contract complexity: Managing SLAs, included hours, and overage billing across different clients.
Technician utilization: Keeping technical staff productive without burning them out on emergency calls.
Recurring revenue tracking: Understanding the true profitability of managed service contracts.
Documentation overhead: Time spent on tickets and documentation that's hard to bill.
How Monton Helps IT Service Providers
Monton adapts to the hybrid nature of IT services:
Contract Management
Track included hours, SLA requirements, and overage billing per client.
Service & Project Tracking
Manage both ongoing services and discrete projects in one platform.
Technician Scheduling
Visual resource planning shows technician availability and specializations.
Time Categorization
Distinguish billable, included, and internal time for accurate profitability.
Client Profitability
See which clients are profitable considering all service touchpoints.
Automated Invoicing
Generate invoices based on tracked time and contract terms.
Benefits for IT Service Providers
- Accurately track profitability of managed service contracts
- Reduce unbilled time with simple, fast time capture
- Optimize technician schedules to maximize billable hours
- Identify clients who consistently exceed included hours
- Streamline month-end billing with automated invoicing
- Scale your MSP without losing visibility
Real-World Use Cases
Contract profitability: An MSP discovered that 3 of their 15 managed service contracts were unprofitable once all support time was accurately tracked. They renegotiated terms at renewal, improving overall margins by 18%.
Technician optimization: By visualizing technician schedules, the company identified patterns—certain clients always had issues on Mondays. Proactive maintenance reduced emergency calls by 40%.
Overage billing recovery: Before Monton, the team estimated they missed billing for 20+ hours of overage time per month. Accurate tracking recovered $4,000+ in monthly revenue.
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